# Billing and subscription > Manage your plan, seats, credits, invoices and payment details. Last updated: 2026-10-11 | Canonical: https://omnisocials.com/help-center/organization/billing OmniSocials has one plan, Pro, with every feature included. You pay per seat. This article explains how pricing works and how to manage your plan, seats, credits, invoices and payment details on the Billing page. ## How pricing works - Each workspace is a seat. - Each extra user is a seat. Extra users are your team members and clients. The organization owner doesn't use a seat. - A seat costs $12 per month, or $10 per month when billed yearly. - New accounts start with a 14-day free trial. A card is required to start it, and nothing is charged until the trial ends. - X charges for its API, so a few X actions use prepaid credits. Everything else is included. The Credits section below explains how this works. ## Open the Billing page 1. Click your name at the bottom of the sidebar, then **Billing**. The page has three tabs: **Overview**, **Credits** and **Invoices**. You need the **Manage billing** permission. Without it, the page says you have no billing access. ![Settings open on Billing, Overview: the Pro plan with its price and renewal, the Workspaces, Extra users and Credits usage, and the payment method, billing details and tax ID](https://cdn.omnisocials.com/file/omnisocials-website-assets/help-center/organization/billing/billing.webp) ## Your plan On the **Overview** tab, **Plan and usage** shows your plan, **Pro**, with tags for its billing period and status, for example **Monthly** and **Active**. Below the name you see the price per workspace, the total and the renewal date. Under the plan, three parts show your usage: **Workspaces**, **Extra users** and **Credits**. ### During your trial During the trial the plan has a **Trial** tag, and a line above it says how many days are left and on which date your card is charged. Until then, you can switch the billing period or cancel without being charged. To convert to yearly billing instead of monthly, click **Switch to yearly billing**. Yearly billing saves two months. ### Switch between monthly and yearly billing 1. On the **Overview** tab, click **Switch to yearly billing** or **Switch to monthly billing** next to your plan. 2. Click **Switch to yearly** or **Switch to monthly** to confirm. When you switch to yearly billing, OmniSocials credits the unused part of your current period and invoices the prorated yearly amount right away. When you switch to monthly billing, the unused part of your yearly plan becomes account credit that pays your upcoming monthly invoices. ## Change your number of workspaces Under **Workspaces**, a bar and a line such as **3 of 3 workspaces** show how many workspaces you use out of your limit. 1. Click **Adjust limit**. 2. Set the new number of workspaces with the minus and plus buttons. The price change shows below it. 3. Click **Save**. You can't go below the number of workspaces you have. To lower your limit further, delete workspaces first. ## Add seats for team members and clients If your organization has no extra users yet, **Extra users** reads **None yet**. To add the first seat: 1. Under **Extra users**, click **Add extra users**. 2. In **Add more users**, set the number of users and check the price change. 3. Click the add button, for example **Add 1 extra user**. Once you have extra users, **Extra users** shows how many seats your team members and clients use, for example **7 of 8 extra users**, with team members and clients in two shades of blue in the bar. Click **Adjust limit** to change the number of seats, the same way as for workspaces. The **...** menu next to it switches the seats to yearly or monthly billing, or cancels the extra users. You can also add a seat while you invite someone. If no seat is free, the invite dialog adds one. To learn more, see [Manage your team](/help-center/organization/team-management). ## Credits X charges for its API, so these X actions use prepaid credits: - An X post with a link: 20 credits, charged only after the post publishes. For an X thread, each part with a link counts. - Receiving an X direct message: 1 credit, only if you turn on X DMs in the Social Inbox. - Replying to an X direct message: 2 credits. X posts without links, and every other platform, don't use credits. **Credits** on the **Overview** tab shows how many credits you used and how many are left. Click **Buy credits** to top up, or **View usage** to open the **Credits** tab. On the **Credits** tab you can: - See your balance. - Click **Buy credits** to top up. - Next to **Auto-refill** under **Options**, click **Set up** to top up automatically when your balance drops below an amount you choose, then click **Save settings**. Auto-refill needs a card from a one-time top-up first. - Earn free credits under **Earn free credits**, for example by referring a business. - See every purchase, use and refund under **Activity**. Credits never expire. Your organization also gets 200 free credits once, the first time it connects an X account. ## Invoices The **Invoices** tab lists your invoices with their status, for example **Paid**, **Open** or **Upcoming**. Click **...** on an invoice to **View invoice** or **Download PDF**. ## Payment details **Billing details** at the bottom of the **Overview** tab holds: - **Payment method**: your card. Click **Update card** to change it on a secure Stripe page. - **Billing details**: the company name and address on your invoices. Click **Edit billing details** to change them. - **Tax ID**: your VAT or tax number, shown on future invoices. To add a tax ID: 1. Next to **Tax ID**, click **Add tax ID**. 2. Choose the **Type**. 3. Enter the **Tax ID**. 4. Click **Save tax ID**. ## Cancel your plan 1. On the **Overview** tab, click **Cancel plan** next to your plan. 2. Choose the main reason and answer the follow-up question. 3. Click **Continue**. 4. Depending on your answer, OmniSocials may offer you something, such as a free month, a pause or a longer trial. To skip the offer, click **Continue to cancel**. 5. Click **Cancel plan**, or **Cancel trial** during your trial. You keep full access until the end of your billing period or trial. After that, publishing stops. Your extra user seats end on the same date. Your connected accounts, posts and data are kept in case you come back. To keep your plan after all, click **Resubscribe** in the line above your plan on the **Overview** tab before that date. If you paused your plan, click **Resume now** there to resume it early. ## If a payment fails If a payment fails, OmniSocials retries it automatically. Your account and scheduled posts keep working while it retries. The **Overview** tab says **The last payment failed. Update your payment method to keep publishing.** Click **Resolve payment** to update your card right away. If every retry fails, your account is put on hold and scheduled posts don't publish until you click **Update payment method** and add a working card. ## Get help To contact the support team, click your name at the bottom of the sidebar and then **Help**. ## Up next - [Manage workspaces](/help-center/organization/workspace-management) - [Manage your team](/help-center/organization/team-management)