Billing and subscription

OmniSocials has one plan, Pro, with every feature included. You pay per seat. This article explains how pricing works and how to manage your plan, seats, credits, invoices and payment details on the Billing page.

How pricing works

• Each workspace is a seat.
• Each extra user is a seat. Extra users are your team members and clients. The organization owner doesn't use a seat.
• A seat costs $12 per month, or $10 per month when billed yearly.
• New accounts start with a 14-day free trial. A card is required to start it, and nothing is charged until the trial ends.
• X charges for its API, so a few X actions use prepaid credits. Everything else is included. The Credits section below explains how this works.

Open the Billing page

1. Click your name at the bottom of the sidebar, then Billing.

The page has three tabs: Overview, Credits and Invoices. You need the Manage billing permission. Without it, the page says you have no billing access.

Your plan

On the Overview tab, Plan and usage shows your plan, Pro, with tags for its billing period and status, for example Monthly and Active. Below the name you see the price per workspace, the total and the renewal date. Under the plan, three parts show your usage: Workspaces, Extra users and Credits.

During your trial

During the trial the plan has a Trial tag, and a line above it says how many days are left and on which date your card is charged. Until then, you can switch the billing period or cancel without being charged.

To convert to yearly billing instead of monthly, click Switch to yearly billing. Yearly billing saves two months.

Switch between monthly and yearly billing

1. On the Overview tab, click Switch to yearly billing or Switch to monthly billing next to your plan.
2. Click Switch to yearly or Switch to monthly to confirm.

When you switch to yearly billing, OmniSocials credits the unused part of your current period and invoices the prorated yearly amount right away. When you switch to monthly billing, the unused part of your yearly plan becomes account credit that pays your upcoming monthly invoices.

Change your number of workspaces

Under Workspaces, a bar and a line such as 3 of 3 workspaces show how many workspaces you use out of your limit.

1. Click Adjust limit.
2. Set the new number of workspaces with the minus and plus buttons. The price change shows below it.
3. Click Save.

You can't go below the number of workspaces you have. To lower your limit further, delete workspaces first.

Add seats for team members and clients

If your organization has no extra users yet, Extra users reads None yet. To add the first seat:

1. Under Extra users, click Add extra users.
2. In Add more users, set the number of users and check the price change.
3. Click the add button, for example Add 1 extra user.

Once you have extra users, Extra users shows how many seats your team members and clients use, for example 7 of 8 extra users, with team members and clients in two shades of blue in the bar. Click Adjust limit to change the number of seats, the same way as for workspaces. The ... menu next to it switches the seats to yearly or monthly billing, or cancels the extra users.

You can also add a seat while you invite someone. If no seat is free, the invite dialog adds one. To learn more, see Manage your team.

Credits

X charges for its API, so these X actions use prepaid credits:

• An X post with a link: 20 credits, charged only after the post publishes. For an X thread, each part with a link counts.
• Receiving an X direct message: 1 credit, only if you turn on X DMs in the Social Inbox.
• Replying to an X direct message: 2 credits.

X posts without links, and every other platform, don't use credits.

Credits on the Overview tab shows how many credits you used and how many are left. Click Buy credits to top up, or View usage to open the Credits tab.

On the Credits tab you can:

• See your balance.
• Click Buy credits to top up.
• Next to Auto-refill under Options, click Set up to top up automatically when your balance drops below an amount you choose, then click Save settings. Auto-refill needs a card from a one-time top-up first.
• Earn free credits under Earn free credits, for example by referring a business.
• See every purchase, use and refund under Activity.

Credits never expire. Your organization also gets 200 free credits once, the first time it connects an X account.

Invoices

The Invoices tab lists your invoices with their status, for example Paid, Open or Upcoming. Click ... on an invoice to View invoice or Download PDF.

Payment details

Billing details at the bottom of the Overview tab holds:

• Payment method: your card. Click Update card to change it on a secure Stripe page.
• Billing details: the company name and address on your invoices. Click Edit billing details to change them.
• Tax ID: your VAT or tax number, shown on future invoices.

To add a tax ID:

1. Next to Tax ID, click Add tax ID.
2. Choose the Type.
3. Enter the Tax ID.
4. Click Save tax ID.

Cancel your plan

1. On the Overview tab, click Cancel plan next to your plan.
2. Choose the main reason and answer the follow-up question.
3. Click Continue.
4. Depending on your answer, OmniSocials may offer you something, such as a free month, a pause or a longer trial. To skip the offer, click Continue to cancel.
5. Click Cancel plan, or Cancel trial during your trial.

You keep full access until the end of your billing period or trial. After that, publishing stops. Your extra user seats end on the same date. Your connected accounts, posts and data are kept in case you come back.

To keep your plan after all, click Resubscribe in the line above your plan on the Overview tab before that date. If you paused your plan, click Resume now there to resume it early.

If a payment fails

If a payment fails, OmniSocials retries it automatically. Your account and scheduled posts keep working while it retries. The Overview tab says The last payment failed. Update your payment method to keep publishing. Click Resolve payment to update your card right away.

If every retry fails, your account is put on hold and scheduled posts don't publish until you click Update payment method and add a working card.

Get help

To contact the support team, click your name at the bottom of the sidebar and then Help.

Up next

• Manage workspaces
• Manage your team